Legal

Privacy Policy

Last Updated: July 01, 2026

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1. Introduction

This Privacy Policy explains how Trivionex AI Solutions Pvt. Ltd. ('Trivionex', 'we', 'our', or 'us') collects, uses, stores, shares, and protects personal information when you visit our website, contact us, or use our software development, AI consulting, web development, mobile application development, automation, and related services.

2. Information We Collect

We may collect:

  • Contact information (name, email, phone, company)
  • Business information
  • Messages submitted through forms
  • Technical information (IP address, browser, device, operating system)
  • Cookies and analytics data
  • Billing information (if applicable)
  • Project files and communications provided by clients

3. How We Collect Information

Information is collected when:

  • You visit our website
  • Submit a contact form
  • Request a quotation
  • Subscribe to newsletters
  • Purchase services
  • Communicate via email, phone, WhatsApp or meetings
  • Use our applications

4. Purposes of Processing

We use information to:

  • Respond to enquiries
  • Deliver services
  • Improve website performance
  • Provide customer support
  • Generate quotations and invoices
  • Detect fraud and secure systems
  • Meet legal obligations
  • Send marketing communications where permitted.

5. Cookies & Analytics

We use cookies and similar technologies including Google Analytics, Google Tag Manager, and consent management tools. Analytics and marketing cookies are activated only after required user consent where applicable.

6. AI Services

Where AI technologies are used, they are employed solely to deliver requested services, improve workflows, and automate processes. Client data is processed only as necessary to provide contracted services.

7. Third-Party Providers

We may use providers such as AWS, Google, Microsoft, OpenAI, payment processors, email providers, cloud storage providers and other infrastructure vendors. These providers process data only for legitimate business purposes.

8. Legal Basis (GDPR)

Where GDPR applies, processing may rely on:

  • Consent
  • Contract performance
  • Legal obligations
  • Legitimate interests
  • Protection of vital interests where applicable.

9. Data Sharing

We do not sell personal information. Information may be shared with trusted service providers, regulators where legally required, professional advisers, or during business restructuring.

10. International Transfers

Personal information may be processed in countries outside your jurisdiction. Appropriate safeguards will be implemented where required by applicable law.

11. Data Retention

We retain information only as long as necessary for business, contractual, legal, tax, dispute resolution, and security purposes.

12. Security

We implement administrative, technical, and organizational measures including encryption where appropriate, access controls, monitoring, backups, and secure development practices.

13. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access
  • Correct
  • Delete
  • Restrict processing
  • Object
  • Data portability
  • Withdraw consent
  • Lodge complaints with supervisory authorities.

14. Children's Privacy

Our services are not intended for children under the applicable age threshold, and we do not knowingly collect children's personal information.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

16. Changes

We may update this Privacy Policy periodically. Continued use of our services after updates constitutes acceptance of the revised policy where permitted by law.

17. Contact

Trivionex AI Solutions Pvt. Ltd.
Email: contact@trivionex.in
Website: https://trivionex.in
Address: 008/367, Oottukuzhikkara Veedu, Kulathoor Panchayat, Pozhiyoor, Thiruvananthapuram, Neyyattinkara, Kerala, India - 695513
Data Protection Contact: +91-9995333820

18. Governing Law

This Privacy Policy shall be governed by the laws applicable to the jurisdiction in which Trivionex AI Solutions Pvt. Ltd. is incorporated, unless otherwise required by mandatory consumer protection laws.