Last updated: January 28, 2026
Trivionex AI Solutions Private Limited (“Trivionex”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data of users, clients, partners, and visitors who access our website, applications, software platforms, APIs, and services (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose, store, and protect your information, and the choices you have regarding your data. This policy is drafted in compliance with applicable Indian laws, including the Information Technology Act, 2000 and related rules, and is designed to align with global best practices.
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect personal information that you voluntarily provide, including but not limited to:
Full name
Email address
Phone number
Company name and designation
Billing and payment details
Government-issued identifiers where required by law (e.g., GST details)
When you access our Services, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Pages visited, time spent, and interaction data
Log files and error reports
In the course of providing AI and software services, we may process data that our clients upload or transmit to us (“User Data”). Trivionex processes such data strictly on behalf of the client and in accordance with contractual obligations.
We use the collected information for the following purposes:
To provide, operate, and maintain our Services
To communicate with you regarding accounts, updates, or support
To process payments and invoices
To improve our products, AI models, and user experience
To ensure security, prevent fraud, and comply with legal obligations
To send marketing or promotional communications (where permitted by law and with opt-out options)
We process personal data based on one or more of the following legal grounds:
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests that do not override your fundamental rights
AI Processing. Our Services may use artificial intelligence and machine learning models to generate outputs, predictions, or recommendations.
Model Improvement. Unless otherwise agreed in writing, we may use anonymized or aggregated data to improve system performance, reliability, and accuracy.
No Automated Decision-Making Alone. Trivionex does not make legally binding decisions solely through automated processing without appropriate human involvement, unless explicitly agreed with the client.
We use cookies and similar technologies to:
Enable essential site functionality
Analyze traffic and usage patterns
Improve performance and user experience
You may control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Services.
We do not sell your personal data. We may share information only in the following circumstances:
With trusted third-party service providers (e.g., cloud hosting, payment processors) under confidentiality obligations
With affiliates and partners where necessary to deliver Services
When required by law, regulation, or legal process
To protect the rights, property, or safety of Trivionex, our users, or the public
We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction.
While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We retain personal data only for as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy
Comply with legal, accounting, or regulatory requirements
Resolve disputes and enforce agreements
Upon request, we will delete or anonymize personal data, subject to legal obligations and verification requirements.
Subject to applicable law, you may have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your personal data
Withdraw consent where processing is based on consent
Object to certain processing activities
Requests can be made by contacting us using the details below.
Your information may be stored or processed on servers located outside India, including through cloud service providers. Where such transfers occur, we ensure appropriate safeguards consistent with applicable data protection laws.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that such data has been collected, we will take steps to delete it.
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Services after changes constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Trivionex AI Solutions Private Limited
Registered Office:
008/367, Oottukuzhikkara Veedu,
Kulathoor Panchayat, Pozhiyoor,
Neyyattinkara, Thiruvananthapuram,
Kerala, India – 695513
Email: contact@trivionex.in
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.