Trivionex AI Solutions

Privacy Policy

Last updated: January 28, 2026

Trivionex AI Solutions Private Limited (“Trivionex”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data of users, clients, partners, and visitors who access our website, applications, software platforms, APIs, and services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, store, and protect your information, and the choices you have regarding your data. This policy is drafted in compliance with applicable Indian laws, including the Information Technology Act, 2000 and related rules, and is designed to align with global best practices.

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Company name and designation
  • Billing and payment details
  • Government-issued identifiers where required by law (e.g., GST details)

1.2 Technical and Usage Information

When you access our Services, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited, time spent, and interaction data
  • Log files and error reports

1.3 Client Data / User Data

In the course of providing AI and software services, we may process data that our clients upload or transmit to us (“User Data”). Trivionex processes such data strictly on behalf of the client and in accordance with contractual obligations.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, operate, and maintain our Services
  • To communicate with you regarding accounts, updates, or support
  • To process payments and invoices
  • To improve our products, AI models, and user experience
  • To ensure security, prevent fraud, and comply with legal obligations
  • To send marketing or promotional communications (where permitted by law and with opt-out options)

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests that do not override your fundamental rights

4. AI, Automation, and Data Usage

  1. AI Processing. Our Services may use artificial intelligence and machine learning models to generate outputs, predictions, or recommendations.
  2. Model Improvement. Unless otherwise agreed in writing, we may use anonymized or aggregated data to improve system performance, reliability, and accuracy.
  3. No Automated Decision-Making Alone. Trivionex does not make legally binding decisions solely through automated processing without appropriate human involvement, unless explicitly agreed with the client.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality
  • Analyze traffic and usage patterns
  • Improve performance and user experience

You may control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Services.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share information only in the following circumstances:

  • With trusted third-party service providers (e.g., cloud hosting, payment processors) under confidentiality obligations
  • With affiliates and partners where necessary to deliver Services
  • When required by law, regulation, or legal process
  • To protect the rights, property, or safety of Trivionex, our users, or the public

7. Data Storage and Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, accounting, or regulatory requirements
  • Resolve disputes and enforce agreements

Upon request, we will delete or anonymize personal data, subject to legal obligations and verification requirements.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data
  • Withdraw consent where processing is based on consent
  • Object to certain processing activities

Requests can be made by contacting us using the details below.

10. International Data Transfers

Your information may be stored or processed on servers located outside India, including through cloud service providers. Where such transfers occur, we ensure appropriate safeguards consistent with applicable data protection laws.

11. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that such data has been collected, we will take steps to delete it.

12. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Services after changes constitutes acceptance of the revised policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Trivionex AI Solutions Private Limited

Registered Office:
008/367, Oottukuzhikkara Veedu,
Kulathoor Panchayat, Pozhiyoor,
Neyyattinkara, Thiruvananthapuram,
Kerala, India – 695513

Email: contact@trivionex.in

Acknowledgement

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.